Business Retention and Expansion Strategies Program
I. This program is sponsored locally by the following organizations: Swift County RDA, Minnesota Department of Employment and Economic Development, and the University of Minnesota Extent ion.
II. Technical and research assistance for this program is provided by the University of Minnesota Extension Service.
III. Business, government, and educational leaders have agreed to help us work with our local businesses on this program.
IV. The survey is a cooperative effort involving past and present Swift County RDA board members and staff.
V. The objectives of the program are: 1) To demonstrate support for local businesses, 2) To help solve immediate business concerns, 3) To increase local businesses' ability to compete.
VI. Confidentiality- Your individual answers to this survey are confidential and will not be released. Your response will be summarized with those of others to produce an overall result in percentages on averages. If we find an issue in your survey response in which a certain individual or individuals may be able to respond to your concern in a beneficial way, you will be asked at the end of the survey whether you authorize us to release your survey information to them.
VII. The "Skip It Rule" - If there is a question that you feel might be best to skip, please do so. There is no need to explain your reasons.
VIII. Copy of Final Report - Copies of the summary will be provided to all businesses that participate in this survey.
Please provide the following
Section 1 - General Information
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What is the name of the community or township that this survey is being conducted in?
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Is all the information on the cover sheet complete and correct?
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Did your business begin its operation in this community?
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If "Yes", then in what year did your business begin its operation in this community?
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If "No", then from where did your business move from? (Community, State, Year)
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Is your business locally owned?
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If "No", where is your corporate headquarters located? Please identify city, state, and country.
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Does your business have multiple locations?
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If "Yes", where are they located?
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Which of the following industry categories best describes your business? (choose one answer)
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Section 2 - Your Product and/or Service
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What is the name of your first major product or service?
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What is the name of your second major product or service?
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What is the name of your third major product or service?
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What is the name of your fourth major product or service?
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What percentage of your total sales comes from your first major product or service?
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What percentage of your total sales comes from your second major product or service?
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What percentage of your total sales comes from your third major product or service?
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What percentage of your total sales comes from your fourth major product or service?
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Are sales of your first major product or service increasing, stable, or decreasing?
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Are sales of your second major product or service increasing, stable, or decreasing?
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Are sales of your third major product or service increasing, stable, or decreasing?
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Are sales of your fourth major product or service increasing, stable, or decreasing?
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What is special or unique about your major products or services? (please provide a detailed answer)
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Who are your key competitors and where are they located? (List UP TO THREE)
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What are one or two reasons that customers might choose your competitors over you?
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(Provide up to three responses.)
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Section 3 - Labor Force
Employee counts
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Currently - How many full time workers (including yourself) are employed by you at this location?
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Currently, How many part-time workers are employed by you at this location?
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Currently, How many seasonal workers are employed by you at this location?
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Currently, How many 'Temp agency employees' are employed by you at this location?
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Three Years ago, how many Full-time workers (including yourself) were employed by you at this location?
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Three Years ago, how many part-time workers were employed by you at this location?
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Three Years ago, how many seasonal workers were employed by you at this location?
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Three Years ago, how many 'temp agency employees' were employed by you at this location?
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If the number of employees changed from three years ago, please identify up to 3 reasons for the employment change. (Select UP TO THREE reasons)
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If you reported any employees as seasonal in the previous question, when is your busy season? (Circle UP TO TWO seasons)
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What do you expect to happen in the next three years to the number of employees in the following category: Unskilled labor
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What do you expect to happen in the next three years to the number of employees in the following category: Precision production / specialty skills
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What do you expect to happen in the next three years to the number of employees in the following category: Clerical / secretarial
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What do you expect to happen in the next three years to the number of employees in the following category: Sales
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What do you expect to happen in the next three years to the number of employees in the following category: Engineers
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What do you expect to happen in the next three years to the number of employees in the following category: Professional / management
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What do you expect to happen in the next three years to the number of employees in the following category: Information technology
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What do you expect to happen in the next three years to the number of employees in the following category: Temporary / contract employees
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What do you expect to happen in the next three years to the number of employees in the following category: Youth Employees
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What do you expect to happen in the next three years to the number of employees in the following category: Other employees
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ion 3b - Wages
Does your company have problems recruiting employees in the following categories? (ONE answer per line)
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Does your company have problems recruiting employees in the following category: Unskilled Labor
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Does your company have problems recruiting employees in the following category: Precision production/specialty skills
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Does your company have problems recruiting employees in the following category: Clerical / Secretarial
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Does your company have problems recruiting employees in the following category: Sales
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Does your company have problems recruiting employees in the following category: Engineers
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Does your company have problems recruiting employees in the following category: Professional / management
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Does your company have problems recruiting employees in the following category: Information Technology
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Does your company have problems recruiting employees in the following category: Temporary/contract employees
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Does your company have problems recruiting employees in the following category: Youth employees
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Does your company have problems recruiting employees in the following category: Other
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If you answered "yes" for any category in the previous section, identify up to 3 of the most important reasons for your recruiting problem. (Select UP TO THREE.)
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What resources are you currently using to locate new employees? (Select ALL that apply)
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Which of the following benefits are available to your full-time employees?
Please estimate the commute time for your employees
Please rate your employees with respect to the following:
Section 3g - Training
Employees and owners often need additional training for their current job.
From the list below select the number of people needing training (if any).
..Part k1 - Training - General Skills
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How many of your employees need training in the following category: English as a Second Language
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How many of your employees need training in the following category: Diversity training
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How many of your employees need training in the following category: Customer service
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How many of your employees need training in the following category: Basic accounting
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How many of your employees need training in the following category: Financial management
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How many of your employees need training in the following category: Record keeping
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How many of your employees need training in the following category: Inventory control
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How many of your employees need training in the following category: Strategic Planning
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How many of your employees need training in the following category: Employee management
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How many of your employees need training in the following category: Sales
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How many of your employees need training in the following category: Marketing
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How many of your employees need training in the following category: Selling on the internet
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How many of your employees need training in the following category: Microsoft Word
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How many of your employees need training in the following category: Spreadsheets
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How many of your employees need training in the following category: Computer-aided design (CAD) / Computer-aided manufacturing (CAM)
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How many of your employees need training in the following category: Graphic design and layout
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How many of your employees need training in the following category: Database management
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How many of your employees need training in the following category: Website design and maintenance
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How many of your employees need training in the following category: Computer system installation and maintenance
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How many of your employees need training in the following category: Computer programming
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How many of your employees need training in the following category: Blueprint Reading
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How many of your employees need training in the following category: Specialized Equipment (Specify)
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How many of your employees need training in the following category: Other (Specify)
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Please describe any other additional training that your employees need that was not mentioned within the topics above.
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How do you currently train your employees? (Select ALL that apply.)
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Section 4 - Customers
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What percentage of your gross sales come from local customers (within 25 miles)?
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What percentage of your gross sales come from regional customers (26 to 100 miles)?
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What percentage of your gross sales come from customers outside the region but in the U.S.?
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What percentage of your gross sales come from international customers (outside the U.S.)?
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Is your business currently exporting internationally?
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If you answered 'No' to the previous question, what prevents you from exporting your product? (Select ALL that apply.)
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If you answered "Yes" to the previous question, Identify problems (if any) that you have exporting your product(s)?
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Section 5 - Changes
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Are there any major technological innovations on the horizon in your industry that might affect your company?
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Will these new technologies require retraining of your labor?
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Do you have any plans to modernize or expand your present building(s) or equipment?
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If yes, what is planned, and when will the work begin (year)?
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Are you currently considering downsizing?
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Are you currently considering selling?
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Are you currently considering merging with or acquiring another business?
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Are you currently considering moving?
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Are you considering closing?
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Are you currently considering expanding at your present location?
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Are you currently considering expansion at another location?
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Are you considering other changes to your business plan?
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If 'yes' to question (128.), (129.), (131.) or (132.), why are you considering downsizing, selling, moving or closing? (Select all that apply)
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If moving (yes to question (131.)), or expanding at another location (yes to question (134.)), where are you considering?
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Please specify the location(s) to which you are planning to expand or move to.
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Do you rent/lease or does this business own this facility?
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If you rent/lease, when does the current rental agreement expire?
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Does your company currently own or rent/lease sufficient property to allow for expansion if necessary?
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If maybe or no, what type of land, buildings, and space needs do you foresee?
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Are there any other changes in business plans for the next three years? (Select ALL that apply)
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What impact will business changes planned for the next three years have on your number of employees?
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If jobs will be added, about how many will be added?
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If jobs will be lost, about how many will be lost?
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If there will be a reduced schedule for hourly employees, about how many hours/week per employee?
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How many employees will be on a reduced schedule?
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Section 7 - Community Factors
In the community in which your business is located, are the following business factors much more favorable, more favorable, about the same, less favorable, or much less favorable as compared with your direct competitors in other communities?
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Compared with your direct competitors from other communities, rate the following business factor in your community: Availability of skilled labor
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Compared with your direct competitors from other communities, rate the following business factor in your community: Availability of unskilled labor
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Compared with your direct competitors from other communities, rate the following business factor in your community: Worker stability
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Compared with your direct competitors from other communities, rate the following business factor in your community: Worker productivity
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Compared with your direct competitors from other communities, rate the following business factor in your community: Wage rates
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Compared with your direct competitors from other communities, rate the following business factor in your community: Employee health care costs
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Compared with your direct competitors from other communities, rate the following business factor in your community: Union profile
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Compared with your direct competitors from other communities, rate the following business factor in your community: Technical training programs
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Compared with your direct competitors from other communities, rate the following business factor in your community: Availability of land
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Compared with your direct competitors from other communities, rate the following business factor in your community: Cost of land
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Compared with your direct competitors from other communities, rate the following business factor in your community: Availability of buildings
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Compared with your direct competitors from other communities, rate the following business factor in your community: Cost of buildings
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Compared with your direct competitors from other communities, rate the following business factor in your community: Proximity to major markets
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Compared with your direct competitors from other communities, rate the following business factor in your community: Proximity to raw materials
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Compared with your direct competitors from other communities, rate the following business factor in your community: Proximity to service suppliers
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Compared with your direct competitors from other communities, rate the following business factor in your community: Highway accessibility
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Compared with your direct competitors from other communities, rate the following business factor in your community: Railroad service
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Compared with your direct competitors from other communities, rate the following business factor in your community: Accessibility to major airport
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Compared with your direct competitors from other communities, rate the following business factor in your community: Local airport
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Compared with your direct competitors from other communities, rate the following business factor in your community: Electricity cost
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Compared with your direct competitors from other communities, rate the following business factor in your community: Electricity reliability
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Compared with your direct competitors from other communities, rate the following business factor in your community: Natural gas cost
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Compared with your direct competitors from other communities, rate the following business factor in your community: Natural gas reliability
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Compared with your direct competitors from other communities, rate the following business factor in your community: Unemployment Insurance costs
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Compared with your direct competitors from other communities, rate the following business factor in your community: Workers Compensation rates
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Compared with your direct competitors from other communities, rate the following business factor in your community: Local taxes
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Compared with your direct competitors from other communities, rate the following business factor in your community: State taxes
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Compared with your direct competitors from other communities, rate the following business factor in your community: Availability of credit
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Compared with your direct competitors from other communities, rate the following business factor in your community: Cost of credit
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Compared with your direct competitors from other communities, rate the following business factor in your community: Environmental regulations
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Of the business factors from the previous questions, what is the #1 Strength of your community?
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Of the business factors from the previous questions, what is the #2 Strength of your community?
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Of the business factors from the previous questions, what is the #3 Strength of your community?
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Of the business factors from the previous questions, what is the #1 Weakness of your community?
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Of the business factors from the previous questions, what is the #2 Weakness of your community?
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Of the business factors from the previous questions, what is the #3 Weakness of your community?
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Based on the following community services, please rate the desirability of this location as a place for your company to do business.
Do the following community features have a very positive impact, positive impact, no impact, negative impact, or very negative impact on your business?
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Rate the following community feature in regards to impact on your business: Natural environment
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Rate the following community feature in regards to impact on your business: Historic building (barns, downtowns, etc.)
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Rate the following community feature in regards to impact on your business: Farm landscapes
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Rate the following community feature in regards to impact on your business: Distance from large metro areas
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Rate the following community feature in regards to impact on your business: Small town atmosphere
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Rate the following community feature in regards to impact on your business: Community diversity
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Rate the following community feature in regards to impact on your business: Freeway access
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Rate the following community feature in regards to impact on your business: Fishing
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Rate the following community feature in regards to impact on your business: Hunting
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Rate the following community feature in regards to impact on your business: Seasonal tourism
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Rate the following community feature in regards to impact on your business: Museums/historic sites
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Rate the following community feature in regards to impact on your business: Activities for children and teens
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Rate the following community feature in regards to impact on your business: Festivals or events
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Rate the following community feature in regards to impact on your business: Arts and cultural events
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Rate the following community feature in regards to impact on your business: Lodging facilities
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Rate the following community feature in regards to impact on your business: Manufacturing/Industry
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Rate the following community feature in regards to impact on your business: Meeting facilities
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Rate the following community feature in regards to impact on your business: Eating establishments
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Rate the following community feature in regards to impact on your business: Shopping
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Rate the following community feature in regards to impact on your business: Agriculture
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Rate the following community feature in regards to impact on your business: Renewable Energy
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Rate the following community feature in regards to impact on your business: Other
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Which of the features listed in the previous questions do you feel should be the focus of a marketing image for this community? First Choice:
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Which of the features listed in the previous questions do you feel should be the focus of a marketing image for this community? Second Choice:
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Which of the features listed in the previous questions do you feel should be the focus of a marketing image for this community? Third Choice:
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Do you think promoting the area to visitors is in the best interests of your business?
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Do you believe renewable energy initiatives can provide significant potential for improving the economic climate for Swift County? Please describe whether it will have a positive or negative impact.
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Please rate the following factors about retail in this community.
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Please rate the following retail factor in this community: Exterior atmosphere of the area (e.g. front entrances, rear entrances, landscaping, street trees, store fronts, sidewalks, cleanliness, signage)
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Please rate the following retail factor in this community: Parking situation (e.g. number of spaces, location)
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Please rate the following retail factor in this community: Feeling of safety (e.g. lighting, security)
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Please rate the following retail factor in this community: Variety of businesses
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Please rate the following retail factor in this community: Special events or promotions in the shopping area
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Please rate the following retail factor in this community: Merchandising by retailers
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Please rate the following retail factor in this community: Prices
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Please rate the following retail factor in this community: Advertising
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Please rate the following retail factor in this community: Group advertising
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Please rate the following retail factor in this community: Evening hours
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Please rate the following retail factor in this community: Weekend hours
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Please rate the following retail factor in this community: Coordinated store hours
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Please rate the following retail factor in this community: Quality of merchandise handled by merchants
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Please rate the following retail factor in this community: Customer service
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Please rate the following retail factor in this community: Variety of places to eat
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Please rate the following retail factor in this community: Knowledge and friendliness of local personnel
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Please rate the following retail factor in this community: Technology infrastructure
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Please rate the following retail factor in this community: Public restrooms
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Please rate the following retail factor in this community: Traffic flow / signage
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Please rate the following retail factor in this community: Other (Specify)
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Which retail factors from the previous questions are the most important to be improved? First Choice:
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Which retail factors from the previous questions are the most important to be improved? Second Choice:
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Which retail factors from the previous questions are the most important to be improved? Third Choice:
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Considering all the factors above, how would you rate the overall atmosphere in your local shopping area?
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Section 8 - Telecommunications
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Which type of Internet service does your business use?
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Are you satisfied with your current Internet service?
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If no, which type of Internet service would be your first choice?
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Are you currently using the internet for any of the following business activities/promotions? (Choose all that apply)
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(Select all that apply.)
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Employee Training
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Financial Management (Online Banking)
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Communication (Webinars, Skype, Email Marketing)
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Company Website (Your Own Domain, MySpace, Facebook, Twitter)
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E-commerce (Selling to Customers/Buying from Vendors, Ebay, Craigslist)
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Digital Directory (Google Maps, Yahoo Maps, GPS)
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Advertising (Pay Per Click, Banner Ads)
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Marketing & Communications (Email Marketing, Customer Surveys)
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Remote Access to Business
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Don't know
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Are you interested in learning about using the internet for business activities/promotions? (Choose all that apply)
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(Select all that apply.)
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Employee Training
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Financial Management (Online Banking)
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Communication (Webinars, Skype, Email Marketing)
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Company Website (Your Own Domain, MySpace, Facebook, Twitter)
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E-commerce (Selling to Customers/Buying from Vendors, Ebay, Craigslist)
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Digital Directory (Google Maps, Yahoo Maps, GPS)
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Advertising (Pay Per Click, Banner Ads)
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Marketing & Communications (Email Marketing, Customer Surveys)
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Remote Access to Business
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Is cell phone reception or "dead" areas an issue for you?
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Section 9 - Energy
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Is the building you operate in older than 15 years and without energy upgrades?
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Have you conducted a formal analysis of energy use at your building?
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Are you concerned about your energy bills?
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What is your biggest concern as it relates to energy costs at your business?
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Are you interested in hearing about funding for energy efficiency upgrades?
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Section 10 - Technical Assistance
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During the past three years, have you used any local, regional, state or federal programs to help your business? For example, Chamber of Commerce, local Economic Development Authority (EDA), Small Business Administration (SBA), USDA Rural Development, Workforce Center, Department of Employment and Economic Development (DEED), local Housing and Redevelopment Authority (HRA), Small Business Development Center (SBDC), initiative foundation, etc.)
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If yes, which ones did you use?
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Would you recommend these programs to other businesses? (Please identify program and explain why.)
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While our local Business Retention and Expansion Task Force cannot promise to solve problems you have with local, regional, state or federal programs, we are willing to look into them. Would you like our Task Force or a local economic developer to assist you in any way with these programs?
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If yes, what do you suggest?
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Would you like information concerning any of the following subjects?
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(Hold down the CTRL key and select all that apply.)
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If you are a manufacturer, would you like information concerning any of the following subjects?
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(Hold down the CTRL key and select all that apply.)
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Do you have any specific questions or special needs on any of the topics listed above, or about any other technical assistance topics not listed above? (Describe program and needs.)
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What is your overall opinion of your community as a place to conduct business?
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What is your overall opinion of your community (i.e. where your business is located) as a place to live?
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We have covered many issues. Please help us set some priorities on how we can help your business or what we should work on to help all of our existing businesses grow and expand. Please give your additional comments.
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If we find an issue in your survey response in which a certain individual or individuals may be able to respond to your concern in a beneficial way, do you authorize us to release your survey information to them?
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Please sign here to authorize release of your survey information to the appropriate, selected resources:
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